Real situations we solve every day across Mexico
Microsoft 365 frequently geo-flags logins from Mexican IP addresses, especially the first sign-in from a Telcel or Izzi connection in Tulum, locking you out of email and OneDrive mid-workday. We verify your identity through Microsoft's recovery flow, register the device as trusted, and restore full access without a factory reset.
Shopify's two-factor login texts a US or Canadian number that often won't reach you on a Telcel roaming SIM in Tulum, locking store owners out at the worst possible moment during a sale. We move your account to an authenticator app, generate backup recovery codes, and confirm the switch works before you need it again.
Tulum's Airbnb and villa routers run on Telcel or AT&T Mexico lines, and a crowded 2.4GHz mesh with jungle foliage in the way causes dropped calls and packet loss during peak evening hours. We reconfigure QoS priority, switch channels, adjust DNS, and work around captive-portal logins so your connection actually holds.
Binance and Coinbase periodically block or restrict accounts logging in from Mexican IP ranges, which can freeze trading or withdrawals without warning for Tulum-based traders. We configure compliant, policy-respecting routing and walk you through 2FA recovery so you regain access without violating platform terms.
Fake antivirus pop-ups and browser hijacks specifically target English-speaking expats browsing from Tulum and the Riviera Maya, mimicking Microsoft or Apple security alerts to scare you into calling a fraudulent number. We run a deep malware clean, reset the affected browser profile, and harden your settings against repeat attempts.
August and Yale smart locks used in Tulum's short-term rentals frequently lose their pairing after a firmware update or a WiFi outage, leaving hosts unable to issue guest codes remotely. We reset the lock, re-pair it to your account and router, and confirm remote access works before your next guest arrives.
One flat price. Everything below. No add-ons, no surprises.
Deep scan, ransomware containment, browser hijack cleanup, security hardening.
Locked accounts, mailbox migration, M365 geo-flag fixes, 2FA recovery.
Router config, DNS tuning, mesh setup, printer pairing, ISP issues.
macOS troubleshooting, boot diagnosis, FileVault recovery, Time Machine.
BSOD, update failures, drivers, BitLocker recovery, performance.
Corporate VPN config, RDP, Zoom/Teams, dual-monitor, Citrix.
From "my computer just crashed" to "fixed" in under an hour
Click Book Now. Tell us what's happening in one sentence — no long forms.
Secure Stripe checkout in USD. Visa, Mastercard, Apple Pay. Instant confirmation.
A senior technician phones you within 60 minutes and starts the encrypted remote session.
Most issues resolve in a single 60-minute session. Written summary delivered after.
Wherever you are — we're already there remotely. Optimized for Telcel, AT&T Mexico, Megacable, Izzi.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Built for the people working from anywhere
We specialize in supporting American expats, Shopify entrepreneurs, crypto traders, Airbnb hosts, retirees, and remote-agency freelancers managing US or Canadian clients from a beach town with patchy infrastructure based in Mexico — and anyone running their work-life from a laptop that cannot afford downtime. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French.
Quintana Roo stays on Eastern Standard Time year-round with no daylight saving, so Tulum matches Toronto and New York in winter and runs an hour behind them for half the year. Grid power is generally reliable in town but drops during tropical storms, and English-language phishing and fake-official scams specifically target the expat community — both are worth building defenses against ahead of time.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Secure Stripe checkout • USD
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Secure Stripe checkout • USD • Worldwide
Answers to the questions most clients ask before booking
Call or message us and a technician will tell you in 60 seconds whether we can help.
$149.99 flat · No Fix, No Fee · 24/7 worldwide